When updates to your cart are available you will see a red notification in the header of the admin area.

Be sure to check that you are downloading the correct encoding for you server. Files that contain ioncube and zend will be encrypted. Check with your host to see if they are running ioncube or zend on their servers. If you install zend on a ioncube server or vise-versa you will have trouble installing and using the cart. Files that contain SDK, are source code files.

You will only see these in your account if you have purchased source code from us.

With the source code, you will also want to choose ioncube or zend correctly as our licensing files are still encrypted in the source code files.

(the above linked article and information only applies to versions 3.6.XX and older)

Related articles:  

Downloading the Latest Package (upgrade)

If you didn’t get your question answered, please contact the Pinnacle Cart Support Team. To submit a ticket, go to the My Account drop-down menu at the top right of the admin area and select Support.